Thank you for visiting and shopping at The Good Route. Following are the terms and conditions that constitute our Shipping Policy.

We currently deliver across India to all metros and certain non-metro cities.

We have tied up with a reliable logistics partner that ensures reliable delivery of our items across cities. We try our very best to ensure that there are no delays in shipments, but sometimes it’s beyond our control.

 

Shipping Time

• Typically the lead time for our products is 5-10 working days.
• We ship on all days (Monday to Saturday) except Sundays and public holidays.

If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at [email protected], mentioning your order reference number and a picture of the tampered package. We shall ensure a replacement delivery is made to you at the earliest.

In case your shipment is delayed:

• In case there is a delay, please send us an email at [email protected] with your order number.
• In the unfortunate scenario that your shipment has been misplaced or lost en route, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you. In such a case, we would request you to confirm in writing to us that you have not received the product. However, The Good Route’s decision in this regard shall be final and binding, and you shall not be entitled to raise any claims.

 

Shipment Processing Time

You can expect delivery of the products within 2-7 business days of placing your order. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active from the date of dispatch to up to 7 days after delivery.

 

International Shipping Policy

We currently do not ship outside India.

 

Returns Policy

Our returns policy provides detailed information about options and procedures for returning your order.

All policy changes will reflect on this page.

In brief, we will offer a full refund if the item(s) were paid for using a debit/credit card and offer store credit should the payment mode chosen be COD. For this purpose, we must receive the sold merchandise within 14 days from the delivery date.

Goods may only be accepted if they are not damaged, used or washed and in original packaging unless damaged. 

The Policy envisages the terms and conditions under which: 

• You are permitted to return goods purchased by you, subject to a valid reason;
• A refund may be obtained for goods purchased by you, subject to certain conditions;
• You may cancel orders for goods purchased by you within a stipulated period of time.

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations..

In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

Lastly, you agree, abide and acknowledge that The Good Route’s decision with regards to the Refund & Returns Policy shall be final and binding to you and that you shall not be entitled to raise any claims, damages, losses, liabilities, etc. of whatsoever nature in that regards once The Good Route has notified you about its decision.

What Can I Return And When?

• You receive a faulty or defective product
• You receive a product that is different from what you ordered

What Products Can NOT Be Returned? 

• Items that have been used, washed, or soiled
• Consumable products like bath and beauty products
• Custom-made products
• No refund, exchange, or return on discount/sale items

Conditions For Returning Products:

• The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
• Products must be in their original form and unsoiled
• Brand packaging should be intact
• Replacement of a product will be subject to the availability of the product on the website at that time

Return, Exchange & Refund Guidelines:

• There will be no returns or exchanges for products made as per custom requirements.
• There will be no refunds, returns, or exchanges for products on discount/sale.
• A return/exchange request should be raised via email quoting order number to [email protected].
• Sensitive cases will receive a call back from the team at The Good Route. 
• Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
• The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at our sole discretion. This tends to vary based on the product. 
• Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
• If the goods are delivered to you in a damaged condition, please email us at [email protected] with a photograph of the damaged product and the invoice details on the package.
• Exchanges are subject to the discretion of a friendly and diligent team at The Good Route.
• Refunds are processed one week after receiving the returned goods.
• Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer.